Shipping and Returns
Shipping Policy1. Do you offer free shipping?
Standard Shipping within Hong Kong on all orders under 250$ wll be charged 20 $ shipping fee.
Orders over 250$ always ship for free.2. Where do you ship your products?
Our products are shipped within Hong Kong only at the moment. We usually need 3 days to fulfil your order as our products, except Soap are made to order. You will be notified about our shipping times when you place an order. If you order on Friday, we will fulfil your order the next working day, i.e. Monday.3. Where is my order?
You will receive an email or SMS from us as soon as your order has shipped with your tracking number.
Earth Loving Soap Co is not responsible for any delays incurred due to any issues from the postal agencies.
We hope our products meet your expectations. However, in case of any packaging breakage or product related issue i.e. Leaks, please write to us with a picture of the issue with 7 days of receipt of the product. We will send you a replacement for free.1. What if I received an order with broken items, missing items, or my package is missing?
We aim that all our products reach you in perfect condition, but in case damages do happen, please contact us on 67182591 or write to us at firstname.lastname@example.org as soon as possible after receiving your delivery or when you notice a package is missing.
We do not do refunds at the moment but would be happy to send you a replacement for the product ordered.2. I opened a product, I have tried it and now I want to return it?
Opened products and used products are not eligible for returns and refunds.